Golden Bets' Privacy Policy — Your data, our responsibility

Golden Bets (goldenbets.onl) is an online betting platform operated for bettors in Bangladesh. We believe your privacy is a fundamental right, and protecting that right is our highest responsibility.

This Privacy Policy explains how Golden Bets collects, stores, uses, and protects your personal information. It forms an integral part of our Terms and Conditions.

By using our platform, you are considered to have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this policy, please refrain from using the platform.

Golden Bets collects only the information strictly necessary to deliver our services smoothly. A detailed list of the data we collect is provided below:

Golden Bets collects information through several methods. Here is a clear breakdown of each:

• Directly Provided Information: Information you provide when completing registration, KYC verification, and deposit & withdrawal forms.
• Automatically Collected: Information automatically collected through cookies and tracking technologies when you use our website or app.
• Received from Third Parties: Information received from payment gateways (bKash, Nagad, Rocket) and identity verification services.
• From Public Sources: Relevant information from social media or other public databases, for fraud prevention purposes.

We always ensure that every method of data collection operates on a lawful basis, grounded in your consent or a legitimate interest.

Golden Bets uses your information for the following purposes:

• Account Management: To create, manage, and secure your account.
• Payment Processing: To process deposits, withdrawals, and other financial transactions.
• KYC Verification: To verify your identity and prevent fraud.
• Customer Support: To resolve issues and provide customer support.
• Service Improvement: For analytical purposes to improve the platform experience.
• Legal Compliance: To comply with applicable laws and regulatory requirements.
• Responsible Betting: To identify potentially problematic betting behavior and provide appropriate support.
• Promotions & Offers: To send you relevant offers based on your preferences (with the option to opt out).

Golden Bets applies industry-leading technical and organizational measures to keep your data secure:

• SSL/TLS Encryption: 256-bit SSL encryption is used during data transfer.
• Database Encryption: All sensitive data stored on our servers is encrypted.
• Two-Factor Authentication: Two-factor authentication for account access.
• Firewall Protection: Advanced firewall systems to block unauthorized access.
• Regular Audits: Regular review and testing of security measures.
• Staff Training: Our team receives regular training on data protection.

Data Retention Period: Your data may be retained for a specified period while your account is active and after closure, in accordance with legal obligations. Financial transaction records are generally kept for up to 5 years after account closure.

Golden Bets treats user data with strict confidentiality. However, information may be shared in the following limited circumstances:

• Payment Providers: Necessary information is shared with payment providers such as bKash, Nagad, and Rocket to process transactions.
• KYC Verifier: With approved third parties for identity verification.
• Legal Authorities: In response to a valid order from a court or law enforcement agency.
• Fraud Prevention: Connected to an industry-grade data-sharing network to prevent large-scale fraud.
• Business Transfer: In the event of a company acquisition or merger, though you will be notified in advance.

Outside of the cases listed above, no data is shared with third parties without your explicit consent. When data is shared with third parties, we ensure they adhere to the same level of privacy protection standards.

Cookies are used on the Golden Bets website and app. Cookies are small text files stored on your device that help enhance your browsing experience.

We use the following types of cookies:

• Essential Cookies: Required for core website functionality. These cannot be disabled.
• Functional Cookies: Remembers your preferences such as language and theme.
• Analytical Cookies: Used to analyze platform usage and improve our services.
• Security Cookies: Used to detect fraud and protect your account.

You can manage cookies through your browser settings, but disabling essential cookies may affect certain features of the platform.

Under Golden Bets' Privacy Policy, you have the following rights:

• Right to Access Your Data: You may request to know what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to Restrict Processing: You may request that the use of your data be restricted in certain cases.
• Right to Data Portability: You may request a copy of your data in a commonly used format.
• Right to Object: You may object to your data being used for specific purposes.
• Right to Opt Out of Promotional Communications: You can unsubscribe from marketing emails or notifications at any time.

To exercise any of these rights, contact our support team. We will typically respond to your request within 30 business days.

Golden Bets strictly prohibits all services to anyone under 18. We do not collect data from minors, and they are not permitted to open an account.

An age verification process is carried out at registration. If we become aware that a minor has opened an account, that account will be immediately closed and all associated data will be deleted.

If a parent believes their child has created an account on our platform, please contact our support team as soon as possible.

Golden Bets may update this Privacy Policy from time to time. When changes are made, we will notify you in the following ways:

• A notice will be displayed on the website.
• A notice will be sent to your registered email address.
• The "Last Updated" date at the top of the page will be revised.
• Re-consent may be required for significant changes.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We encourage you to visit this page regularly.

For any questions, concerns, or requests regarding our Privacy Policy, please contact our data protection team:

• Email: [email protected]
• Support: 24/7 support is available via live chat.
• Response Time: Typically within 2–3 business days.